SHIPPING & RETURNS
SHIPPING POLICY
Shipping Policy
Processing Times
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays. During high-volume periods (like new launches or sales), please allow for a slight delay.
Shipping Rates & Estimates
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Standard Shipping: [Price] (Delivery in 3–5 business days).
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Express Shipping: [Price] (Delivery in 1–2 business days).
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International Shipping: Rates are calculated at checkout based on location and weight.
Tracking & Delivery
Once your order ships, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
SEYLUNA LLC. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
RETURN & EXCHANGE POLICY
Return & Exchange Policy
100% Vegan & Cruelty-Free Guarantee
We want you to love your products! Because our items are personal care products, we maintain strict hygiene standards to ensure the safety of all our customers.
Returns
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You have [3] days from the date of delivery to return an item.
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To be eligible for a return, the product must be unopened, unused, and in its original packaging.
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Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Exchanges
We only replace items if they arrive defective or damaged. If you received a faulty product, please email us at [seylunausa@gmail.com Email Address] with a photo of the damage within 48 hours of delivery to initiate an exchange.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.